Rachel Carroll

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Buying a home is a big decision, and my goal is to help you feel informed and confident throughout the mortgage process. As your Loan Officer, I take the time to understand your goals, explain your options, and keep you updated from application to closing.

I began my mortgage career in 2013 as a Loan Processor, advancing to Processing Team Lead and Branch Operations Manager before becoming a Loan Officer in 2017. Having experience in both mortgage operations and origination has given me a well-rounded understanding of the home financing process and allows me to anticipate potential challenges, pay attention to the details, and help prepare you for each step along the way.

Throughout my career, I’ve helped thousands of people achieve their homeownership goals, and I look forward to helping many more. I’ve worked with first-time homebuyers, repeat buyers, and real estate investors. One of the most rewarding parts of my career is having past customers return to me years later and trust me with their next home purchase. I work to earn that trust through honest guidance, clear communication, and consistent follow-through.

Originally from Tyler, Texas, I graduated cum laude from the University of Texas at Tyler with a bachelor’s degree in Business Administration with a focus in Management. While there, I also competed on the university’s cross country and track teams.

Outside of work, I’m an animal lover and self-proclaimed trivia nerd – Jeopardy! is my favorite show. My husband and I are big foodies who enjoy exploring new restaurants, cooking, traveling, and experiencing different cultures. I’m also a lifelong Dallas-area sports fan, cheering for the Stars, Cowboys, Rangers, Wings, and Mavericks through the good times and the bad!

I look forward to getting to know you, understanding your goals, and helping you take the next step toward homeownership.