Resources / Frequently Asked Questions


We want to be your resource throughout the homebuying process. That means we are ready to answer your question before, during and after you buy and close on your new home. Our FAQ page is available 24/7 and will help answer some of the more commonly asked questions. Have more general questions about homebuying? Stop by our Resources page. Don’t forget, your local branch or Mortgage Loan Originator is always available to answer your question too! Contact them directly if you can’t find the answers you need.
What is a loan servicer and what do they do?
The loan servicer is the company that collects and records the loan payments from borrowers, and also responds to borrower questions.
How do I know who my loan servicer is?
The monthly statement and/or the Notice of Servicing Transfer will display your servicer’s payment address, physical address and Customer Service phone number. Please contact DHI Mortgage Loan Servicing at 866-350-7746 if you have questions about who your servicer is currently.
Where do I send my first payment?
After you close with DHI Mortgage, you should send your first payment to:
DHI Mortgage Company, Ltd.
P.O. Box 911209
Dallas, TX 75391
  • Please include your loan number on each check or money order.
  • Do not postdate your check, as we are not able to honor it through our automated systems.
Where do I find my loan number?
Your DHI Mortgage loan number can be found on the top right corner of your monthly statement.
Can I make my payment online?
Yes, click here to make a payment online.
How do I make a payment by phone?
You can call 866-350-7746 to make a payment by phone. This service is complimentary.