What is a loan servicer and what do they do?
The loan servicer is the company that collects and records the loan payments from borrowers, and also responds to borrower questions.
How do I know who my loan servicer is?
The monthly statement and/or the Notice of Servicing Transfer will display your servicer’s payment address, physical address and Customer Service phone number. Please contact DHI Mortgage Loan Servicing at 866-350-7746, if you have questions about who your servicer is currently.
Where do I send my first payment?
After you close with DHI Mortgage, you should send your first payment to:
DHI Mortgage Company, Ltd.
P.O. Box 911209
Dallas, TX 75391
Note:
- Please include your loan number on each check or money order.
- Do not postdate your check, as we are not able to honor it through our automated systems.
Where do I find my loan number?
Your DHI Mortgage loan number can be found on the top right corner of your monthly statement.
Can I make my payment online?
How do I make a payment by phone?
You can call 866-350-7746 to make a payment by phone. This service is complimentary.
Will my loan be transferred or sold to another servicer?
DHI Mortgage sells most of the loans that we originate. It is likely that your loan will be sold and transferred to a new servicer.
Why is my loan being sold and transferred?
Selling your loan to another company allows DHI Mortgage to make additional loans to home buyers. Your loan is transferred to a new servicer because each company has their own servicer to manage the loans they own.
How will I know if my loan has been transferred or sold to a new servicer?
DHI Mortgage will send you a written notice 15 days prior to your transfer date once your loan is sold. The new loan servicer will also send you a notification within 30 days after the final transfer date.
How will I know who my new servicer is?
The transfer notifications that you receive from DHI Mortgage and the new servicer will have details about who your new servicer is along with their contact information and where to send payments.
Who can I contact if I have questions about my loan transfer?
What information will my insurance agent need?
All homeowner’s and flood insurance policies must reflect DHI Mortgage’s
loan number and loss payee clause as follows:
DHI Mortgage Company, Ltd., its successors and/or assignees
10700 Pecan Park Blvd.,
Suite 450
Austin, TX 78750
How can I contact the D.R. Horton Insurance Agency?
What do I do if my property is damaged by a natural disaster?
If your home or property is damaged by a natural disaster, please notify your insurance company immediately. After you file the claim, call us at
866-350-7746 so that we may guide you through the handling of your insurance loss draft when it is issued to you.
I received a tax bill! I thought my taxes were supposed to be paid for me from my escrow account?
If you receive a tax bill please write your
loan number on the original bill and send it to us immediately. You can mail it to:
DHI Mortgage
10700 Pecan Park Blvd.
Suite 450
Austin, TX 78750
Or send via email to
TaxBills@dhimortgage.com or fax to
800-547-1844.
What is a homestead exemption?
A Homestead exemption is a tax exemption that removes part of your home’s value from taxation, generally lowering your property taxes. Not all states allow homestead exemptions, please contact your county for details about what is available in your area.
How do I file for a homestead exemption?
If your state offers homestead exemptions, please contact your county for details on how and when to apply. Please notify your servicer of any changes to your property tax status as soon as possible.
Where can I find my Mortgage Interest statement (IRS Form 1098) for income tax purposes?
DHI Mortgage will mail annual 1098 tax statements by January 31st of each year for any loan in which activity occurred with DHI Mortgage in the prior year. So, be sure to update your mailing address if it changes. If you need a copy of your DHI Mortgage 1098 tax statement, please contact Customer Service at
866-350-7746.
If your loan transferred prior to year-end, you will also receive a 1098 tax statement from the new servicer for the period of time they serviced your loan.
I keep receiving Mortgage Protection Insurance letters that have the DHI Mortgage name on them, did you send these to me?
DHI Mortgage does not send any of these offers. Unrelated businesses may obtain your new mortgage information through public records. If you are not interested, ignore the offers. If you are, contact the sender.
What happens if I or an eligible family member become Active Duty Military?
If you or an eligible family member are in the military, you may qualify for certain rights and protections under the Servicemembers Civil Relief Act (SCRA), including a reduction in the interest rate on your mortgage for the duration of your active duty plus a period of time thereafter, as well as protection from foreclosure or the duration of your active duty plus a period of time thereafter.
If you feel that you are at risk of losing your home due to an unexpected circumstance, please visit our
Avoiding Foreclosure webpage for information.
When you’re in the process of buying a home, you may notice that you start to receive a large number of emails from real estate agents, lenders, and title companies. We at DHI Mortgage want you to be prepared so you can recognize which emails are legitimate and which may be phishing attempts.
How these scams usually happen:
A thief targets someone in the midst of the loan process and mimics the style of emails that person might receive from their real estate agent or title company, from the language used to the format of the wiring instructions. Then the scammer poses as someone from the real estate or title company, instructing the buyer to wire funds to them. The buyer doesn’t always question the request since it’s coming from what appears to be a legitimate entity that’s part of the buying process.
How homebuyers can avoid real estate wire fraud:
- Recognize that you may be targeted by scammers and should verify any suspicious correspondence associated with your home purchase or sale.
- No one should be pressuring you to make a rushed decision or unexpected change, especially regarding money.
- Do not respond to email requests for money during the buying process. Talk to your agent or the title company rather than respond to an email, especially if the email directs you to make last-minute changes to whom you’re supposed to send money.
- Follow up on emails by calling your real estate agent and confirming that they sent the message.
- Learn about the most recent scams and what you can do to protect yourself by visiting the Consumer Financial Protection Bureau website.
What to do if you’ve been victimized:
A large number of homebuyers fall victim to these fraud schemes every year, and the stolen money is extremely difficult to recover. So stay vigilant, ask questions, and don’t hesitate to reach out your Mortgage Loan Originator..